Didcot First Business and Community Awards
We are delighted to have been included in the BACA awards several times over the years having been recognised both for customer service and our status as an established Didcot business.
From Didcot First:
‘In the Customer Service category judges were looking for examples of management and staff going the extra mile to ensure that the customer gets excellent service. Rex Garage was able to demonstrate this many times over when the judge visited the premises and customers testified to the attitude that ensured that customers, particularly women, felt ‘safe and secure’ and ‘respected and never patronised’. The garage has clean and tidy premises, offering great service backed up by expert knowledge.’
We were particularly pleased with customers’ testimonies, which reflect what we as a business set out to achieve.
‘The staff at Rex really understand their customers’ needs.’
‘They are kind and helpful.’
‘They manage to squeeze you in if you have a problem and need to get your car fixed quickly.’
‘The staff are knowledgeable, honest and trustworthy, they make me feel safe.’
‘They keep to promised timescales.’
‘Always willing to help and really go to every length to get your job done.’
‘As a female customer I don’t feel patronised or pressured into having any service that I don’t need or can’t afford.’